OMVIC offers a two-tiered service to assist consumers with questions and complaints.
Inquiry Representatives are available to answer questions and, in some cases, offer advice to consumers both before and after a vehicle purchase or lease. Representatives can be reached by phone at 1-800-943-6002 or email at firstname.lastname@example.org
Should problems arise after a purchase, OMVIC Resolution Support Specialists can provide consumers with information about consumer protection legislation
, assist in determining possible next steps, or provide complaint conciliation or resolution services.
These services are provided free of charge to all Ontarians.
Help Solving Problems - Complaint Conciliation
Consumers should be aware that while OMVIC Resolution Support Specialists will work diligently to help find a solution, OMVIC cannot force a dealer to conduct repairs, offer compensation or cancel a contract. ONLY the courts have that authority. In the rare instance that the Consumer Support Services is unable to find a suitable solution, consumers may need to take civil action. To learn more about the Complaints Process click here.
Remember: These services are only available when consumers purchase from an OMVIC-Registered Dealer. OMVIC has no jurisdiction over private sales, manufacturers or independent repair facilities.
Find answers to frequently asked questions.
On OMVIC’s authority
It is possible a consumer complaint may lead to an investigation and possible charges or administrative action (a discipline hearing or proposal to revoke/suspend registration) against a dealer/salesperson. Information regarding ongoing investigations is never made public. However, should charges be laid, a discipline decision is issued or a revocation/suspension proposal is issued, that information is made public and can be found here